Privacy & your files

Local processing

rsv.repair runs entirely in your browser. Your .rsv file and output video are read and written on your machine. We do not upload your media to our servers as part of the repair flow. A reference clip, if you provide one, is also processed in your browser and is not uploaded as part of the repair.

Anonymous usage stats

We keep an anonymous count of how often previews and repairs run and whether they succeed, so we know what’s working and which cameras to support next. For each step we record the outcome and how long it took, plus the codec, resolution, frame rate, audio track count, and container format, and the camera model (for example ILME-FX30). We never record the camera serial number, the recording timecode, your file name, your IP address, or any video/audio content. Events for one file are grouped by an anonymous hash of the file (truncated, so it can’t be traced back to the exact file or to you), not by any identifier for you or your device. There are no cookies and nothing is stored on your device. Because this is anonymous and isn’t tied to you, there’s nothing to opt in or out of.

Sharing a sample (optional)

If a file can’t be recovered, you may choose to upload a small sample so we can add support for your camera. This is strictly opt-in: nothing is uploaded unless you click the upload button.

When you do, we upload:

• the first 64 MB of your .rsv — enough to study the file’s structure, and which includes the opening few seconds of footage;
• if you supplied a reference clip, a small head and tail slice of it (so we capture its codec setup);
• a short details file (file names and sizes, the detected camera/codec/resolution, the error, and an optional email if you leave one).

We use these samples only to add support for the camera/file variant and to reply to you if you left an email. Don’t upload a sample if your footage is confidential. For removal, contact support@ottomatic.io.

Support chat (optional)

If you use Intercom support chat, that service may process messages and technical data under their policies. You can accept or decline chat cookies when prompted.

Trademarks

rsv.repair is made by OTTOMATIC and is not affiliated with, endorsed by, or sponsored by Sony. “Sony” and product names such as FX3, FX30, FX6, FX9, FR7, a6700, a7C II, a7S III, a7 V, a7R V, and a7R III are trademarks of Sony Group Corporation, used here only to describe file compatibility.

Questions

For privacy questions, contact support@ottomatic.io.