Terms
The terms for using rsv.repair: what the service does, what it costs, what you keep, and the limits of what a recovery can promise.
Plain terms for a small service. rsv.repair is made and run by OTTOMATIC.
What the service is
Section titled “What the service is”rsv.repair rebuilds an interrupted Sony .rsv recording into a playable file. The recovery runs in your browser, on your own machine. Your footage is not uploaded to run it, and we never hold a copy of it.
What it costs
Section titled “What it costs”The preview is free. Saving the full recovery is a single charge for that file, shown in your own currency before you commit. Recovering the same file again later, or on another computer, is not charged again, because the purchase is tied to the file’s contents rather than to an account.
Payment is handled by Stripe. Depending on where you are, the seller on the receipt is either OTTOMATIC or Stripe’s Link acting as merchant of record, so your statement shows one or the other. Either way the exact total, including any tax, is shown at checkout before you pay.
What you get, and what we cannot promise
Section titled “What you get, and what we cannot promise”A .rsv is a broken file. rsv.repair reads what is in it and rebuilds a container around it. That means:
- We cannot promise a complete recovery. Footage the camera never wrote is not there to recover, and no tool can invent it.
- The preview is the honest test. It is built from the same engine, on your actual file, before you pay. If the preview plays, the recovery works the same way on the rest of the file.
- You keep your footage. We claim no rights over anything you recover.
Refunds
Section titled “Refunds”If a recovery you paid for fails, or produces a file whose picture will not play, you get your money back. See Refunds.
Fair use
Section titled “Fair use”Use rsv.repair on recordings you have the right to recover. Do not use it to attack or overload the service.
Liability
Section titled “Liability”rsv.repair is provided as is. We are not liable for lost footage, lost work, or any consequential loss arising from a recovery that does not produce what you hoped. Your remedy for a failed paid recovery is a refund of what you paid for it.
Nothing here removes rights you have under consumer law where you live.
Contact
Section titled “Contact”Questions about these terms, or anything else: support.